Help & Support
At BASCO, we want every customer to feel supported—from placing an order to receiving your products safely. This page brings together the most common resources so you can quickly find answers, track orders, and get in touch with our team.
Orders & Shipping
How long will my order take?
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Most in-stock items ship within 1–2 business days.
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Large orders or freight shipments (like drums and IBC totes) may require additional handling time.
How can I track my order?
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You’ll receive a tracking number once your order has shipped.
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For freight deliveries, the carrier will contact you to schedule delivery.
Need help with an order? Contact us or call 1-800-776-3786.
Returns & Exchanges
We stand behind the products we sell. If something isn’t right, we’ll work with you to make it right.
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Standard Returns: Eligible items may be returned within 30 days of delivery.
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Exchanges: If you received the wrong item or need a different size, contact our support team.
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Damaged Shipments: Please inspect all deliveries upon arrival and report any visible damage to the carrier and BASCO within 15 days.
See our full Returns Policy for details.
Warranty & Product Quality
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Most new products come with a 1-year limited warranty covering defects in materials and workmanship.
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Reconditioned drums and containers are inspected and tested, but warranty coverage may differ.
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Warranty excludes misuse, chemical incompatibility, or modifications.
For warranty claims, email right@bascousa.com with your order number, product details, and photos.
Safety & Technical Documents
Need product details for compliance or safe handling? We’ve got you covered.
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Safety Data Sheets (SDS) available for many products.
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Technical specs and product guides can be requested directly from our team.
To request SDS or technical documentation, contact right@bascousa.com
Frequently Asked Questions
Do you sell UN-rated drums?
Yes—BASCO stocks a wide range of UN/DOT-approved drums and containers for hazardous materials.
Are reconditioned drums food safe?
No—reconditioned drums are not approved for food or beverage use. They are designed for industrial applications.
Can I buy in smaller quantities?
Yes—unlike manufacturers with 100+ unit minimums, BASCO offers flexible quantities with no minimum orders on stocked items.
Contact Us
Still need help? Our team is here Monday–Friday, 8:00 am – 5:00 pm CST.
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Phone: 1-800-776-3786
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Email: right@bascousa.com
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Mailing Address:
BASCO USA
2595 Palmer Ave.
University Park, IL 60484